Return & Refund Policy

All medical services, consultations, treatments, and procedures are non-refundable once rendered. This includes but is not limited to:

• Weight loss programs and consultations
• Aesthetic treatments and procedures (Botox, fillers, PRP, etc.)
• IV vitamin therapy and infusions
• HOCATT therapy and body contouring
• Laboratory services and diagnostic tests
• Medical consultations and urgent care visits
• Specialty treatments and wellness programs

All memberships, treatment packages, and bundled services are non-refundable and non-transferable once purchased.

• Membership fees are billed according to agreed-upon contract terms
• No refunds will be issued for unused services or early termination
• Package services must be used within the specified timeframe
• Memberships cannot be transferred to another person
• Contract modifications require written agreement from management

All prescription medications and compounded products are final sale and cannot be returned or refunded once dispensed or shipped. This includes:

• Semaglutide (Ozempic, Wegovy)
• Tirzepatide (Mounjaro, Zepbound)
• B12 injections and vitamin supplements
• Compounded medications and custom formulations
• All prescription and over-the-counter products

Non-prescription retail products (skincare, supplements, wellness items) may be eligible for store credit only under the following conditions:

• Product must be unopened and unused
• Return must be made within 7 days of purchase
• Original receipt or proof of purchase required
• Product must be in original packaging with all seals intact
• Store credit issued at purchase price (no cash refunds)

Appointments must be cancelled at least 24 hours in advance to avoid cancellation fees. Late cancellations or no-shows may result in:

• Charges up to 50% of the service cost
• Forfeiture of any pre-paid service fees
• Restrictions on future booking privileges

To cancel or reschedule, please call us at (877) 885-8784 or use our online booking portal.

In rare circumstances, refunds or credits may be approved at the sole discretion of management. If approved:

• Refunds will be processed to the original form of payment
• Processing time: 7–10 business days from approval date
• Partial refunds may be issued for services not yet rendered
• All decisions are final and at management's discretion

Unauthorized chargebacks may result in:

• Immediate suspension of services and account access
• Account review and potential termination
• Additional administrative fees to recover costs
• Legal action to recover disputed amounts

We encourage you to contact the clinic directly to resolve any billing concerns before initiating a chargeback. Our team is committed to addressing all legitimate concerns promptly and professionally.