Terms & Conditions

Professional Medical Care

All medical services are provided by licensed healthcare professionals. Treatment recommendations are based on our professional judgment and your individual health profile.

Patient Responsibilities

• Provide accurate and complete medical history
• Follow all pre- and post-treatment instructions
• Inform us of any adverse reactions or concerns
• Attend all scheduled appointments
• Pay for services as agreed

Medical Disclaimer

Individual results may vary. Our treatments are not intended to diagnose, treat, cure, or prevent any disease. Always consult with your primary care physician before starting any new treatment program.

Scheduling

Appointments can be scheduled by phone, online, or in person. We recommend booking in advance to ensure availability for your preferred time.

Cancellation Policy

• 24-hour notice required for appointment changes or cancellations
• No-shows or late cancellations will incur a $65 fee
• Emergency situations will be handled on a case-by-case basis

Late Arrivals

Please arrive 15 minutes early for your appointment. Late arrivals may result in shortened treatment time or rescheduling, depending on our schedule.

Payment Methods

We accept cash, credit cards, debit cards, and approved financing options. Payment is due at the time of service unless other arrangements have been made.

Insurance

Insurance is accepted for select services; coverage varies by plan. Patients are responsible for deductibles, co-pays, and non-covered services. Payment is due at the time of service.

Package Deals and Memberships

• Package purchases are non-refundable
• Packages must be used within specified time frames
• Memberships may be cancelled with 30-day written notice
• Special promotions cannot be combined with other offers

Refund Policy

Refunds are considered on a case-by-case basis for medical reasons or service dissatisfaction. Package deals and memberships are generally non-refundable.

Treatment Risks

All medical treatments carry inherent risks. We will discuss potential risks, benefits, and alternatives before treatment. By proceeding with treatment, you acknowledge understanding and acceptance of these risks.

Contraindications

Certain medical conditions, medications, or circumstances may prevent you from receiving specific treatments. You must disclose all relevant health information for your safety.

Emergency Procedures

In case of medical emergency during treatment, we will provide immediate care and contact emergency services if necessary. You consent to such emergency treatment.

Limitation of Liability

Our liability is limited to the direct cost of services provided. We are not liable for indirect, incidental, or consequential damages arising from treatment or use of our services.

Professional Standards

We maintain professional liability insurance and follow industry best practices. Our liability is limited to acts of negligence within the scope of professional medical care.

Patient Indemnification

You agree to indemnify and hold harmless Wellness Clinic from any claims arising from your failure to follow treatment instructions or provide accurate health information.

Respectful Behavior

We maintain a professional, respectful environment. Inappropriate behavior, harassment, or disrespectful conduct toward staff or other patients will result in termination of services.

Facility Guidelines

• Follow all posted safety and hygiene protocols
• Silence mobile devices during treatments
• Respect other patients' privacy and space
• Report any safety concerns immediately

Right to Refuse Service

We reserve the right to refuse service to anyone who violates these terms, poses a safety risk, or is medically unsuitable for treatment.

Website Content

All content on our website, including text, images, logos, and designs, is protected by copyright and trademark laws. Unauthorized use is prohibited.

Treatment Protocols

Our proprietary treatment protocols and methods are confidential and protected. You may not reproduce, distribute, or use this information without written permission.

Photography & Marketing

Before and after photos may be taken for medical records. Separate consent is required for any marketing or promotional use of your images.

Internal Resolution

We encourage patients to discuss any concerns directly with our staff or management. Most issues can be resolved through open communication.

Mediation

If internal resolution is unsuccessful, disputes may be resolved through mediation before pursuing legal action. Both parties will share mediation costs equally.

Governing Law

These terms are governed by the laws of the state in which our clinic operates. Any legal proceedings will be conducted in the appropriate local courts.

Patient-Initiated Termination

You may discontinue services at any time. We recommend completing any ongoing treatment courses and following up with your primary care physician as needed.

Clinic-Initiated Termination

We may terminate the patient-provider relationship for non-payment, violation of policies, non-compliance with treatment plans, or behavior that compromises safety or care quality.

Medical Records

Upon termination, you may request copies of your medical records. We will provide records in accordance with applicable laws and may charge reasonable copying fees.